The agenda has an emphasis on the major current trends, sharing best practice and celebrating the digital travel sector.

It is specifically researched and designed to offer broad appeal across travel: from travel agents and OTAs, to tour operators, airlines, hotels, cruise lines and other product suppliers, recruitment specialists and technology and systems developers.

Travolution European Summit 2019 Agenda

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Registration
Chair's Opening Remark
Headline Sponsor’s Welcome
Speaker
UK General Manager
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Travel Weekly European Report 2019 Launch

The Travolution European Summit kicks off with an annual analysis of the key trends in the travel sector on the continent.

Travolution sister title, Travel Weekly, launch their annual Europe report. The author, Ian Taylor, will highlight some of the key findings before discussing them with a panel drawn from the report’s sponsors.

With Brexit looming and economic and political uncertainty bubbling up in many European markets, this session offers vital insight into the opportunities and challenges in some of the planet’s biggest travel markets.

Speakers
Senior Vice President EMEA
Digital Solutions Director
Marketing and Digital Business Director
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Executive Keynote: Personalisation, Customer Service and Diversification

Having focussed on the European market in our first session, the summit will hear from Mathew Prior, who is a non-executive Director and Strategic Advisor to the industry. This session is addressing today's challenges for digital businesses with high growth expectations.

Speaker
Non-executive Director and Strategic Advisor
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Personalisation in Travel – opportunities, challenges and the importance of harnessing your data

<intent> has conducted exclusive research with Travolution to understand how the travel industry personalises experiences for users.


The collection, analysis and use of data for personalization are at the heart of every successful strategy. How can companies do a better job perfecting the customer experience? How should they leverage their data to compete with datagopolists? What are the right places to invest?


<intent>’s founder and CEO, Richard Harris, will discuss these insights and how companies can use real-time personalisation to directly impact their bottom line.

Speaker
Co-founder and Chief Executive
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Networking Break
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How Travel Brands Can Keep Pace with Fast-Changing Consumer Digital Behaviours

How travel brands can keep pace with fast-changing consumer digital behaviours Voice controlled devices, 5G mobile networks, augmented and virtual reality - fast-developing consumer technology is revolutionising consumer behaviour and expectations.

But what does this mean for travel? As adoption of this new generation of super-powered consumer devices grows, how are brands going to have to adapt the ways they engage with clients that embraces the Millennial and Gen Z mindset and what makes consumers tick.

Speakers
Director of Emerging Technology
Managing Director EMEA & The Americas
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Technology Integration for Safe Travels

With technology connecting us more than ever, we hear increasing reports of crisis situations around the world. Robin Ingle, CEO of Travel Navigator™, explains how digital solutions and integration can help ensure the safety and security of all your travelling members, no matter where they are in the world.


Speakers
SVP Business Development
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Decoding the Coders

The travel industry is used to seeing one-time techies like Skyscanner’s Gareth Williams set up and run successful firms, but many others also go on to run their own technology suppliers having cut their teeth at the coding coal face. Often these talented individuals choose to remain behind the scenes but we’ve persuaded three to join this panel to take a deep dive into the rewards, the challenges and the opportunities of working in travel tech.

Speakers
Managing Director
Owner
Group CIO
VP Research for Distribution Platforms & Technology
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Networking Lunch
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Experiences and How Travel is Now About More Than Just a Holiday

As consumers change the way they experience and consume travel products and services, how will the hotel industry adapt to keep up, do wholesalers such as Hotelbeds Group need to worry and can Kantox mitigate some of these risks given these undercurrents and help the industry to become more profitable?

Speakers
Director, Strategic Partnerships
Senior FX Specialist
Founder & Chairman
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Evolving to Create the Best Customer Service Experience

The digital age has created both challenge and opportunities when it comes to businesses reaching customers. The explosion of new channels has opened up exciting new ways to engage with audiences and amplify brand messages be it through Instagram, Facebook, LinkedIn or via traditional media.

However, when every business has had the same idea, it’s increasingly hard to cut through the noise and stand out. We will discuss how to make space in the crowded market and set yourself apart to maximise growth for your business.

Speakers
CEO
UK General Manager
Head of Sales Travel & Transport
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Deep Dive with Sagittarius Chief Executive Paul Stephen

Earlier this year Sagittarius and Sitecore commissioned Travolution to conduct research among travel professionals about how their companies are approaching digital transformation and in what areas they are seeing success as well as challenges.

The results of this fascinating survey will be discussed by Sagittarius chief executive Paul Stephen who will offer his own analysis of what our report found and how travel firms need to be embracing digital transformation to stay ahead.

Is the optimism we found among respondents about how their companies are putting strategies for the future in place well founded, or are there areas that companies need to be placing a greater focus on? We’ll provide the answers.

Speaker
Chief Executive Officer
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Networking Break
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Smart Marketing: Using Technology to Put People First

Google’s director of consumer solutions, Alice Mansergh, heads a team of more than 180 consultants that help brands in all sectors grow and reach their customers through digital transformation and smart marketing.

She passionately believes that putting people first through the better use of technology will enable brands to make a difference, and build the future through testing and iterating to understand what their customers want.

In this keynote session, Alice will come armed with examples from travel and other sectors of ecommerce to show how business of all shapes and sizes are successfully marketing themselves in today’s digital economy.

Speaker
Sector Director, Travel
Google
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The Future of Travel

How will we be travelling in 2030? Will we have swapped Everest for outer space, or might we simply be on the way to greener travel and less flying across the world. We asked the experts what to expect and what they think their organisations and others need to do to prepare for these changes.

Speakers
Head of Digital
Director Data Science
Director Enterprise Partnerships, Travel Industries
Chair's Closing Remarks